*There is a 75 day window over the Christmas period to return goods, this will result in a gift voucher or exchange for any items bought between this period up until 14th January. If you wish to return Christmas presents for a refund, the usual 14 day window for returns will apply.
Please click this link to download a printable returns form.
CAN I RETURN AN ITEM?
We will always do everything we can to ensure you’re completely satisfied with your shopping experience at Open Attire UK, however for whatever reason, you may not be happy with your product.
If you are unhappy with your order, send it back within 14 days of receipt and we will refund you (except for 'sale stock' as mentioned below), or offer a free exchange for an item of equal value. The item MUST still have the Open Attire returns tag attached to it, any without this will be sent back at the customers expense.
The returns tag displaying "Open Attire: Keep On To Return" is a single use security tag. Customers must not remove this until they are happy with the product. Once removed, we cannot accept any return.
Returns will only be accepted up until 14 days after delivery, an exchange return will be processed with store credit.
*Discount note* - If you apply a discount at checkout of a nominal figure (£5 etc), the discount will be removed first with the refund.
We will not be held accountable for any item damage after being worn or washed.
HOW DO I RETURN AN ITEM?
If you do decide to return an item, it must be sent with all the original packaging and labelling still attached and done at your own expense. It is essential to return items via Royal Mail and we recommend using using "First Class Signed For" to avoid any problems. We reserve the right to deny any refunds if the package contents we receive shown signs of use and/or are damaged in any way, including smoke smell, pet hair etc.
If you have purchased via one of our buy now, pay later providers (Klarna, ClearPay or PayPal Credit), the same process applies. Once the return is received, future payments will be cancelled, and you will be refunded for any payments made.
If you return one product from an order of multiple items, you will be refunded for the amount you have paid towards that individual product. Future invoices from the payment provider will be adjusted, and you'll receive a refund for payments you have made towards the returned product.
Due to hygiene reasons swimwear can not be returned.
Please click this link to download a printable returns form. This needs to be filled out and included with the return. It is not a necessity to print the form, however we ask that all the same information is included in a note to make it easy to locate your order!
*IF* you return the parcel without the returns form, or a note with your order number/name etc, the return will be unidentifiable and we will be unable to allocate it to your account. Once this happens, the return will have to be rejected or best case credit applied to your account (if you can provide tracking that proves it arrived).
CAN I RETURN SALE STOCK?
All items purchased during the Black Friday event (28th November to 2nd December) are credit note or exchange return ONLY, as they are deemed clearance stock. If you do not wish to return for credit/exchange only, please purchase outside of our Black Friday Event, thank you!
We do this to prevent customers purchasing multiple colours/sizes with the intention of then returning the majority, leaving other customers unable to purchase the size they want during the sale period. Please remember we are happy to provide measurements if you message us on Instagram/Website/Email.
Outside of Black Friday, is discounted by 50% or more from retail, fall into this sale stock category. Sale stock can be returned, however for a credit note or exchange only.
MY ITEM IS FAULTY?
If you receive a faulty, or incorrect product, please contact us immediately stating your name, delivery address, a full description of the fault and photos so we can assist with the return. If we can’t replace or repair the product we will refund in full and advise on how to proceed.
You have 14-days days from receipt of the item to return it to us in line with our existing returns policy. As standard, the returns zip tie must be attached to the garment; if you have removed any tags and/or there is signs of wear we will not accept the return & will deem any faults down to wear. Only remove tags once you have inspected the garment thoroughly and are happy with the quality. Items that have been damaged after wear, washing or ironing will not be accepted.
INTERNATIONAL RETURNS?
Non UK customers are unable to return goods.