Christmas Return Policy
CHRISTMAS RETURNS POLICY:
EXTENDED PERIOD: 6TH NOVEMBER - 5TH JANUARY
*There is a 60 day window over the Christmas period to return goods, this will result in a gift voucher or exchange for any items bought between this period up until 5th January. If you wish to return Christmas presents for a refund, the usual 14 day window for returns will apply.
Please click this link to download a printable returns form.
CAN I RETURN AN ITEM?
We will always do everything we can to ensure you’re completely satisfied with your shopping experience at Open Attire UK, however for whatever reason, you may not be happy with your product.
If you are unhappy with your order, send it back within 14 days of receipt and we will refund you (except for 'sale stock' as mentioned below), or offer a free exchange for an item of equal value. The item MUST still have the Open Attire returns tag attached to it, any without this will be sent back at the customers expense.
The returns tag displaying "Open Attire: Keep On To Return" is a single use security tag. Customers must not remove this until they are happy with the product. Once removed, we cannot accept any return.
Returns will only be accepted up until 14 days after delivery.
*Discount note* - If you apply a discount at checkout of a nominal figure (£5 etc), the discount will be removed first with the refund.
COVID-19 NOTE: If you are unable to return your order due to isolating from a coronavirus related issue, we MUST be informed of this BEFORE the 14 day window has passed, with proof of the order to isolate. Messaging us after the 14 day window or without proof will result in your return being rejected.
We will not be held accountable for any item damage after being worn or washed.
HOW DO I RETURN AN ITEM?
If you do decide to return an item, it must be sent with all the original packaging and labelling still attached and done at your own expense. It is essential to return items via Royal Mail and we recommend using using a recorded delivery to avoid any problems. We reserve the right to deny any refunds if the package contents we receive shown signs of use and/or are damaged in any way, including smoke smell, pet hair etc.
Due to hygiene reasons swimwear can not be returned.
Please click this link to download a printable returns form. This needs to be filled out and included with the return. It is not a necessity to print the form, however we ask that all the same information is included in a note to make it easy to locate your order!
CAN I RETURN SALE STOCK?
All items purchased during the Black Friday event (23rd November to 27th November) are credit note or exchange return ONLY, as they are deemed clearance stock.
Any stock that can be found in the sale catalogue of our website, and/or is discounted by 50% or more from retail, fall into this category. Sale stock can be returned, however for a credit note or exchange only.
MY ITEM IS FAULTY?
If you receive a faulty, or incorrect product, please contact us immediately stating your name, delivery address, a full description of the fault and photos so we can assist with the return. If we can’t replace or repair the product we will refund in full and advise on how to proceed.
You have 14-days days from receipt of the item to return it to us in line with our existing returns policy. As standard, if you have removed any tags and/or there is signs of wear we will not accept the return & will deem any faults down to wear. Items that have been damaged after wear, washing or ironing will not be accepted.
Non EU customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the EU must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to stop them being held at customs. Any charges related to customs are payable by the customer and not by us.