Return Policy

Returns Policy:

Please click this link to download a printable returns form. Without this we cannot locate your order to refund you.

we now offer a pre-paid and easy returns option with Royal Mail

Please click the link after filling out the returns form, and then choose to either print and post the item, or have Royal Mail collect it from your address: Pre-Paid Returns Label.

• £4 will be deducted from your refund if you use our pre-paid label.

• Exchanges are free — there’s no charge for either the return or the outbound exchange shipment.**

It is essential to return items via Royal Mail and we recommend using using "First Class Signed For" to avoid any problems. Parcels dispatched via alternative couriers risk not arriving due to PO Box complications.

CAN I RETURN AN ITEM?

If you're unhappy with your order, you can return it within 14 days of receipt for a refund* or a free exchange for an item of equal value. Returns for exchanges will be processed with store credit. Refunds will be processed back onto the payment method use - if you purchase with store credit, you will be refunded in store credit.

To avoid rejection, ALL returns must:

• Be in original condition, with tags and packaging

• Have the Open Attire single-use security tag still attached and not altered

• Include our printed or clearly handwritten returns form

• Not show signs of use, washing, damage or contamination (e.g. smoke smell or pet hair)

Please note that swimwear and swimwear sets are non-returnable for hygiene reasons.

Any return sent back after 14 days, will be sent back to you after you have paid the £4 return cost, and the £5 reshipment fee.

If your return doesn’t include the returns form or a note inside with your name and order number, we won’t be able to identify it. Due to having a PO BOX, the external shipping labels are usually covered with various redirecting stickers and labels, meaning we are unable to see who it was sent from via the label, stressing the importance of having a returns form inside. Unidentifiable returns will be rejected or, if tracking proves delivery, store credit may be applied. After 7 working days, unclaimed items will be restocked.

Please keep the proof of collection or the Post Office receipt, in case the parcel gets lost, we must have proof that you actually handed it over to a Royal Mail worker. We refuse any liability for lost parcels handed over to a self drop locker/area. The return must be scanned into the Royal Mail system within 14 days.

If you use part credit and part payment for an order, any refund will first go towards restoring your credit. This is automatic via Shopify, as credit is treated as the first payment.

RETURNS VIA BUY NOW, PAY LATER:

For Klarna, ClearPay, or PayPal Credit orders:

• The standard return process applies

• Once we receive the return, future payments will be cancelled

• Payments already made will be refunded

• If returning only part of your order, your payment plan will adjust accordingly.

*CAN I RETURN SALE STOCK? 

All items purchased during our Black Friday event (27th Nov – 1st Dec) are eligible for exchange or store credit only, as they are considered clearance stock. If you’d prefer full refund eligibility, please purchase outside of this period.

This policy helps prevent bulk purchasing of multiple sizes/colours with the intention of returning most items, which limits availability for other customers. We’re happy to provide measurements via Instagram, website chat or email.

Outside of Black Friday, sale items discounted by 50% or more are also exchange or credit note only. Discounts under 50% off retail remain eligible for a full refund within 14 days.

MY ITEM IS FAULTY?

If you receive a faulty or incorrect item, please contact us immediately with your name, address, a description of the issue, and clear photos so we can assist you. If we cannot repair or replace the product, a full refund will be issued.

Faulty items must be returned within 14 days in line with our returns policy. The returns security tag must remain attached. If tags are removed or there are signs of wear, the item will not be accepted and any faults will be considered the result of use. Please inspect garments thoroughly before removing any tags.

Returns showing damage not declared in advance will be assumed to have occurred after receipt and will be returned to you.

CAN I BUY 2 SIZES IN THE SAME ITEM AND RETURN 1?

We recommend purchasing one size first (we’re happy to provide measurements) and request an exchange to be held if needed. However, you're welcome to buy multiple sizes. Please note: if you return all sizes purchased, a 5% restocking fee will apply due to increased transaction costs, lost availability for other customers, and missed sales opportunities.

INTERNATIONAL RETURNS?

Non UK customers are unable to return goods.

**The first exchange on the order is completely free, if you then need to swap the item out again, we will have to charge a small shipping fee of £5 per exchange.