Once an item is purchased, all orders will be processed, packaged up and sent within 24 working hours (this does not include weekends, as Royal Mail do not collect from us).
All orders placed will be sent using tracked 48-hour or 24-hour via Royal Mail, unless different arrangements are made prior to purchase. Tracking codes are available upon request. Shipping times (after dispatch) are as follows:
Under no circumstances will we be held accountable for parcels with additional delivery arrangements (e.g. collected from a local Post Office or left in a safe place). Our delivery policy states that parcels will be posted to the address as entered by the customer at checkout, and addresses cannot be changed once the order is placed
Any incorrectly addressed parcels returned to us, will incur an £8 cost due to Royal Mail charging us for this return.
For all our international customers, EU and Non-EU, due to Brexit and the current pandemic ongoing, there may be some delays with your parcels. If after 15 working days, it has not been received, please get in contact and we will in turn contact the courier to find the whereabouts of the goods. Rest assured, arrival of the goods is our biggest priority and we will try and make sure the goods arrive in a timely manner. The delays should decrease as the pandemic comes towards an end, and Brexit processes become more efficient.
Any customs charges and fees are payable by the customer, if you are not willing to pay the duty and custom fees we kindly ask you to shop elsewhere. Failure to pay any custom fees will result in a refund minus the custom fees we have subsequently paid, on return of the goods.
Thank you for your patience.