Shopping for someone else but not sure what to give them? Give them the gift of choice with a Open Attire UK gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
DELIVERY CHARGEAll UK orders with a value greater than £150 are free of charge! Below this threshold, a shipping fee will apply. We also offer a paid 24-hour shipping option, which is expected to arrive within the next working day, however is not a guarantee, just an estimate!
We also ship worldwide for only £12+ extra, please note most shipments will cost upwards of £22+ however we are happy to cover the rest.
Once an item is purchased, all orders will be processed, packaged up and sent within 24 working hours (this does not include weekends, as Royal Mail do not collect from us).
All orders placed will be sent using tracked 48-hour or 24-hour via Royal Mail, unless different arrangements are made prior to purchase. Tracking codes are available upon request. Shipping times (after dispatch) are as follows:UK 1-3 working daysInternational 5+ Working days
All orders made after 16:00 GMT have no guarantee of being shipped same day due to a small team having to do all aspects of the business and not always being in the warehouse. If you require it next day or by a certain date please contact us via Instagram or Email to check if it is possible prior to order. Please allow for an extra few days during busy times (ie Christmas and Black Friday).
DELIVERY GUARANTEESWe will not take responsibility for any orders that do not arrive due to incorrect shipping addresses given, however, any other parcels that do not arrive will be claimed against refunded, please allow 10 working days before contacting us as we cannot make any claims before then. Any orders over the value of £300 will be sent with Royal Mail Tracked 24.Please note we take arrival of the product via tracking systems to be proof of delivery, if your item still has not arrived despite it showing as arrived, please check with neighbours, your house members and your local postman before contacting Royal Mail directly. We reserve the right to take successfully delivered tracking and signature of the product as confirmation of receiving the item, our liability ends there.
For all our international customers, EU and Non-EU, due to Brexit and the current pandemic ongoing, there may be some delays with your parcels. If after 15 working days, it has not been received, please get in contact and we will in turn contact the courier to find the whereabouts of the goods. Rest assured, arrival of the goods is our biggest priority and we will try and make sure the goods arrive in a timely manner. The delays should decrease as the pandemic comes towards an end, and Brexit processes become more efficient.
Any customs charges and fees are payable by the customer, if you are not willing to pay the duty and custom fees we kindly ask you to shop elsewhere. Failure to pay any custom fees will result in a refund minus the custom fees we have subsequently paid, on return of the goods.
Thank you for your patience.
CHRISTMAS RETURNS POLICY:
EXTENDED PERIOD: 7TH NOVEMBER - 7TH JANUARY
*There is a 61 day window over the Christmas period to return goods, this will result in a gift voucher or exchange for any items bought between this period up until 7th January. If you wish to return Christmas presents for a refund, the usual 14 day window for returns will apply.
Click this link for returns form!
CAN I RETURN AN ITEM?
We will always do everything we can to ensure you’re completely satisfied with your shopping experience at Open Attire UK, however for whatever reason, you may not be happy with your product.
If you are unhappy with your order, send it back within 14 days of receipt and we will refund you (except for 'sale stock' as mentioned below), or offer a free exchange for an item of equal value. The item MUST still have the Open Attire returns tag attached to it, any without this will be sent back at the customers expense.
Returns will only be accepted up until 14 days after delivery.
COVID-19 NOTE: If you are unable to return your order due to isolating from a coronavirus related issue, we MUST be informed of this BEFORE the 14 day window has passed, with proof of the order to isolate. Messaging us after the 14 day window or without proof will result in your return being rejected.
We will not be held accountable for any item damage after being worn or washed.
HOW DO I RETURN AN ITEM?
If you do decide to return an item, it must be sent with all the original packaging and labelling still attached and done at your own expense, and should be sent with Recorded Delivery to avoid any problems. We reserve the right to deny any refunds if the package contents we receive shown signs of use and/or are damaged in any way, including smoke smell, pet hair etc.
Due to hygiene reasons swimwear can not be returned.
Please click this link for a printable download off of our returns form to fill out and include with the return. It is not a necessity to print the form, however we ask that all the same information is included in a note to make it easy to locate your order!
CAN I RETURN SALE STOCK?
Any stock that can be found in the sale catalogue of our website, and/or is discounted by 50% or more from retail, fall into this category. Sale stock can be returned, however for a credit note or exchange only.
Non EU customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the EU must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to stop them being held at customs. Any charges related to customs are payable by the customer and not by us.